Help Center
Change a booking, find your e-ticket or talk to a real person, any time of day.
Check your booking
Enter the booking reference from your confirmation email to see your flights, hotel and car, and what can be changed.
- Requested
- Confirmed
- Ticketed
- Travelled
Frequently asked questions
How do I find my booking?
Use Manage My Booking with the reference from your confirmation email. It shows your flights, hotel and car, and what can still be changed.
How do I change the date of my flight?
Send a request from this page or call us. We check the fare rules, tell you the fee and the fare difference, and reissue the ticket once you agree.
How long do refunds take?
Refunds go back to the card or account you paid from within 7 to 14 days of the airline or hotel approving them. We send you an email at each step.
My flight was cancelled. What now?
Call our 24/7 line straight away. We rebook you on the next available flight at no cost, or arrange a full refund if you prefer not to travel.
How much baggage can I take?
It depends on the fare and the airline; your e-ticket lists it. On most of our deals it is one 23 kg checked bag plus a cabin bag.
Can you arrange special assistance?
Yes: wheelchairs, travelling with an infant, special meals and pets in the cabin. Tell us at least 48 hours before departure.
Send a support request
We reply within two hours, day or night.