10 Million Travelers and Counting
NEW YORK, September 3, 2026. flights.com has booked trips for its ten millionth traveler, twelve years after three travel agents started the company in a two-room office in Manhattan.
The milestone traveler, a teacher from Ohio, booked return flights to Lisbon for a family reunion and received her trip free of charge.
"People come back because the price they see is the price they pay, bags included, and because someone picks up the phone when a flight is cancelled," said the company's co-founder.
flights.com now compares fares from more than 500 airlines, sells hotels, car rental and holiday packages in the same booking, and employs 180 people in New York, Lisbon and Singapore. Its support team answers around 4,000 calls and messages a day, at any hour.
A 24/7 Rebooking Desk for Disrupted Flights
NEW YORK, June 18, 2026. flights.com has opened a round-the-clock rebooking desk for travelers whose flights are cancelled or delayed by more than three hours.
When an airline cancels, the desk rebooks the traveler on the next available flight with any partner airline, arranges a hotel if the new flight leaves the next day, and updates any hotel or car booked for the trip. Travelers hear from the desk by text and email before they reach the airport queue.
The service is included in every booking at no extra cost. In its first month the desk rebooked more than 11,000 travelers, most within 40 minutes of the cancellation.
"A cancellation is the moment a travel company earns its keep," said the head of customer support.
Hotels, Cars and Holiday Packages Join Flight Search
NEW YORK, February 10, 2026. Travelers on flights.com can now book hotels, car rental and complete holiday packages in the same booking as their flights.
More than 40,000 hotels, rental desks at 300 airports and 60 curated holiday packages are available at launch, from overwater villas in the Maldives to rail journeys through the Swiss Alps. Every hotel has been visited by the company's content team or reviewed by at least a hundred of its travelers.
Booking everything together means one reference, one payment and one team to call if plans change: when a flight is delayed, the car desk and the hotel are told automatically.
Holiday packages are priced per person, with flights, hotels, transfers and selected experiences included.