Frequently Asked Questions
Orders, delivery, prescriptions, consultations, payments and returns. Can't find your answer? Call or message a pharmacist.
Orders & Delivery
How fast will my order arrive?
In Dhaka, orders placed before 6pm arrive the same evening, by 10pm, and later orders the next morning. Everywhere else in Bangladesh, courier delivery takes 1 to 3 working days.
How much is delivery?
Free on orders over $25. Otherwise $1.50 within Dhaka and $3 elsewhere in Bangladesh.
Can I track my order?
Yes. Enter your order number on the Track Order page, or reply to your confirmation message and we will tell you where it is.
Are your medicines genuine?
Yes. We buy only from manufacturers and their authorised distributors, check every batch and expiry date, and store medicines at the temperature the maker specifies.
Prescriptions
Which medicines need a prescription?
Antibiotics, medicines for blood pressure, diabetes, the heart, mental health and sleep, strong painkillers and most injections. Our pharmacist will tell you if yours does.
How do I send my prescription?
Fill in the prescription form with the medicines and the doctor's details. A pharmacist replies within 30 minutes (8am to 10pm) with the price and asks for a photo of the prescription by WhatsApp or email.
Can you refill my regular medicines every month?
Yes. Choose refill in the prescription form and we will remind you a few days before each month's supply runs out.
Consultations & Checkups
Is the consultation really free?
The 15-minute consultation with a pharmacist is free, by phone, video or in store. Longer sessions, such as a full medication review, are paid and can be booked online.
How do I prepare for a health checkup?
For packages that test blood sugar or cholesterol, fast for 8 to 12 hours before (water is fine), and bring a list of the medicines you take.
Can someone come to my home to take samples?
Yes, anywhere in Dhaka. It is included in the Full Body Checkup and costs $3 with the other packages.
Payments & Returns
How can I pay?
By card at checkout, by bank transfer, or in cash when your order is delivered.
Can I return a medicine?
For safety, opened medicines cannot be returned. Unopened products that do not need refrigeration can be returned within 7 days, and damaged or wrong items are replaced free. Our Return Policy has the details.
The App
How do I install the app?
Go to 'Healthcare in Your Pocket' on our home page and tap Install on iPhone or Install on Android. On iPhone, tap Share in Safari and then Add to Home Screen; on Android, tap Install app in the browser menu. It opens full screen, like any other app.
What can I do in the app?
Everything on the website: order medicines, book consultations and checkups, send prescription details and track your orders.
Book a Free
Health Consultation
Get expert advice from our certified pharmacists and healthcare professionals.
- Phone Consultation+1 (555) 014-2780
- Live Chat24/7 Support
- Email Usinfo@antixorpharmacy.example
