Shipping, Returns & FAQs
How your matcha reaches you fresh, what to do if something is not right, and answers to the questions we hear most.
Easy Returns and
Our Freshness Promise
Unopened items can be returned within 30 days for a full refund. If a matcha you have opened does not taste as it should, tell us within 30 days and we will replace it or refund you; there is no need to send it back.
- Start a return by sending us your order number from the contact page
- Returns are free in the US: we email you a prepaid label
- Refunds reach your card within 5 business days of arrival
- Damaged in transit? Send a photo and we ship a replacement the same day
Frequently Asked Questions
How should I store matcha?
Keep the tin sealed, in the fridge, away from light and strong smells. Let it come to room temperature before opening so moisture does not condense inside. Once opened, use it within six to eight weeks for the best colour and flavour.
How much caffeine is in a bowl?
About 35 to 70 mg in a 2 g serving, roughly half a cup of coffee, released more slowly thanks to the L-theanine in the leaf. Hojicha has much less, around 10 mg per serving.
Which matcha should I start with?
For drinking straight, start with Ceremonial Grade. For lattes and smoothies, choose the Organic Matcha Powder or the Latte Blend, and for baking, Culinary Grade. The Matcha Starter Set has everything for your first bowl.
Do I need a bamboo whisk?
It makes the smoothest, frothiest matcha and it is how the tea is meant to be prepared. A small electric frother is fine for lattes, but a 100-prong bamboo whisk gives much finer foam.
Is your matcha organic and lab tested?
Our Organic Matcha Powder is JAS-certified organic. Every batch of every matcha is tested by an independent lab in Japan for radiation, heavy metals and pesticide residues, and we send the reports on request.
Where do you ship?
To more than 60 countries. Shipping is free over $40 in the US, over $60 to Canada and Mexico and over $80 everywhere else, with duties included.
Can I send a gift with a message?
Yes. Add a gift note at checkout and we print it on a card and leave the prices off the packing slip. The Matcha Ritual Gift Box comes with a handwritten card.
Do you sell wholesale to cafés?
Yes, we supply cafés and restaurants with ceremonial and culinary matcha in 500 g and 1 kg bags. Tell us about your café through the contact page and we will send a price list and samples.
Where Is My Matcha?
Enter the order number from your confirmation email to see where your parcel is.
- Order placed
- Packed
- Shipped
- Delivered