Help Centre
Delivery, returns and answers to the questions we are asked most.
Free Delivery, Assembled in Your Room
Every order ships free anywhere in Bangladesh. Large pieces travel on our own vans with two-person teams; lamps, mirrors and accessories go by courier within three working days.
- 01Place your order
Online, by phone or in the showroom.
- 02We confirm by phone
Within one working day, with your delivery date.
- 03Free delivery
Dhaka 5–7 working days; other cities 7–10.
- 04Assembled for you
Our team builds it in your room and takes the packaging away.
30-Day Returns
Changed your mind? Tell us within 30 days of delivery and we collect the piece from your home. It needs to be unused and in the condition it arrived; we inspect it on collection.
If anything arrives damaged or faulty, call us within 7 days and we repair or replace it free of charge, including collection.
- Free collection from your home
- Refund to your original payment within 7 working days
- Made-to-order fabrics and clearance items are final sale
Frequently Asked Questions
How much does delivery cost?
Nothing. Delivery, assembly and taking the packaging away are free on every order anywhere in Bangladesh.
When will my order arrive?
In Dhaka within 5–7 working days, other cities within 7–10. We call you the day before with a two-hour delivery window.
How can I pay?
By card online, bank transfer, or cash on delivery for orders under $1,500. Larger orders on delivery need a 20% deposit.
Can I see a piece before I buy it?
Yes. Every piece we sell is on show in our Banani showroom, open Saturday to Thursday, 10am to 8pm. We can also bring fabric and wood samples to your home.
What if a piece does not fit through my door?
Measure your doors, stairs and lift before ordering; every product page lists the dimensions. If it still will not fit, our team takes it back at no cost.
Do you offer a warranty?
Ten years on sofa and bed frames, five years on mechanisms such as recliners and office chairs, and two years on fabrics and finishes.
How do I track my order?
Use Track Order with the order number from your confirmation email, or call us and we will tell you where it is.
Do you take trade and bulk orders?
Yes, for offices, hotels and rental apartments. Send us the list through the contact page and we reply with trade pricing within two working days.
Where is my order?
Enter the order number from your confirmation email to see where it is.